1. Return Eligibility
We want you to be satisfied with your purchase. Eligible products may be returned within 30 days of delivery.
To qualify for a return:
- The product must be unused and in its original condition.
- The product must include its original packaging, accessories, and any included components.
- The product must not show signs of wear, damage caused by misuse, or alterations that affect its resale condition.
- Proof of purchase or an order number must be provided.
Products that have been used or have lost resale value due to customer handling are not eligible for return, except where required by applicable law.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs where applicable. We will review your request and provide instructions for the next steps.
For confirmed quality-related issues, we will cover the reasonable return shipping costs or provide another appropriate resolution in accordance with applicable law.
3. Non-Quality Returns
If you wish to return an eligible product for reasons unrelated to a defect or our error, you are responsible for the return shipping costs.
Please contact us before sending any item back to obtain return instructions. Unauthorized returns may not be accepted.
4. How to Request a Return
To request a return:
- Email support@terviqogoods.com with your order number and the reason for your return.
- Provide photographs or other supporting information if requested.
- Wait for our return instructions and authorization.
- Pack the eligible product securely and ship it to the return address provided by our customer service team.
Please do not send products to our business address unless we have specifically instructed you to do so.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received and inspected. Your bank or payment provider may take additional time to make the funds available.
Original shipping charges are generally non-refundable for non-quality returns, except where required by applicable law or where the return results from our error.
6. Exchanges
If you receive a defective or incorrect item, contact us to discuss an appropriate replacement or refund.
For other exchange requests, please contact customer service to confirm whether an exchange is available. Product availability and shipping arrangements may affect the options we can offer.
7. Cancellations
If you wish to cancel an order, contact us as soon as possible. We can only guarantee cancellation before the order enters processing or dispatch.
If an order has already been shipped, it will generally need to be handled through the applicable return procedure.
8. Contact Us
For return or refund assistance, please contact:
TERVIQO GOODS LLC
10370 Gold Rush Ct, Reno, NV 89521-5153, USA
Phone: +1 9862891246
Email: support@terviqogoods.com