1. Introduction
TERVIQO GOODS LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit terviqogoods.com or make a purchase from us.
By using our website, you acknowledge that your information may be handled as described in this policy, subject to your rights under applicable privacy laws.
2. Information We Collect
We may collect the following categories of information:
Personal and Contact Information
- Name
- Billing and shipping addresses
- Email address
- Phone number
Order and Transaction Information
- Products purchased
- Order history and transaction details
- Payment status and payment method information
Payment card information is processed by third-party payment providers. We do not store full payment card numbers or CVV security codes on our own servers.
Technical and Usage Information
- IP address
- Browser type and device information
- Operating system
- Pages visited and interactions with our website
- Cookies and similar technologies
3. How We Use Your Information
We may use collected information to:
- Process, confirm, and fulfill orders.
- Arrange shipping and delivery.
- Provide customer service and respond to inquiries.
- Process eligible returns, refunds, and exchanges.
- Maintain website security and prevent fraud.
- Improve our products, services, and website functionality.
- Comply with legal, accounting, and regulatory obligations.
We do not use order information to create recurring payment arrangements. All purchases are one-time transactions.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain essential website functionality, remember preferences, analyze website performance, and improve the shopping experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features, including shopping cart and checkout functionality.
Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.
5. How We Share Information
We may share relevant information with trusted third parties when necessary to operate our business, including:
- Payment processors that securely handle transactions.
- Shipping carriers and fulfillment providers that deliver orders.
- Website hosting and technical service providers.
- Customer support and fraud-prevention service providers.
- Professional advisers and authorities where disclosure is required by law.
We do not sell your personal information for money. Where applicable privacy laws define certain data disclosures or advertising activities as a “sale” or “sharing,” you may exercise the relevant opt-out rights described below.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, legal compliance, dispute resolution, and accounting.
Order-related records are generally retained for 7 years after the order is completed, unless a longer period is required by law or a shorter period is permitted and appropriate.
When information is no longer needed, we will take reasonable steps to delete it or securely dispose of it, subject to applicable legal obligations.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
No method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security, but we take reasonable measures to protect the information entrusted to us.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Obtain a copy of certain personal information.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing activities.
- Opt out of certain sales, sharing, or targeted advertising activities where applicable.
To exercise your rights, contact us at support@terviqogoods.com. We may need to verify your identity before processing your request.
9. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended (CCPA), subject to applicable exceptions.
These rights may include the right to know, access, correct, and delete certain personal information, as well as the right to opt out of the sale or sharing of personal information.
We do not sell personal information for monetary consideration. If you wish to submit a request to opt out of any activity that qualifies as a sale or sharing under applicable law, email support@terviqogoods.com with the subject line “California Privacy Request.”
We will not discriminate against you for exercising your privacy rights.
10. International Visitors
Our business is based in the United States, and your information may be processed or stored in the United States or other locations where our service providers operate.
If you access our website from outside the United States, your information may be transferred across borders. We will handle such transfers in accordance with applicable privacy laws.
11. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent where required by law.
If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal obligations. Any revisions will be posted on this page with an updated effective date.
13. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
TERVIQO GOODS LLC
10370 Gold Rush Ct, Reno, NV 89521-5153, USA
Phone: +1 9862891246
Email: support@terviqogoods.com