1. Shipping Destinations
TERVIQO GOODS LLC ships eligible outdoor accessories to customers in the United States and selected international destinations. Available shipping destinations and options are displayed during checkout.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. Orders are not normally processed or dispatched on weekends or public holidays.
During periods of high order volume or unforeseen operational disruptions, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you.
3. Estimated Delivery Times
Estimated delivery times after dispatch are:
- United States: 5–10 business days.
- International destinations: 10–20 business days.
These are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination, shipping carrier, customs procedures, weather conditions, and other factors outside our control.
4. Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase. Any available shipping methods and associated costs will be shown based on your shipping address and order details.
5. International Shipping and Customs
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Customs clearance may extend delivery times. Customers are responsible for complying with applicable import requirements and providing any information requested by customs authorities.
6. Tracking Information
Where tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for the carrier’s tracking system to update.
If you have not received tracking information or your tracking status has not changed for an extended period, contact us at support@terviqogoods.com.
7. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before placing your order. If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched. Additional shipping charges or delivery complications caused by incorrect information may be the customer’s responsibility.
8. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, appears lost, or arrives damaged, please contact us with your order number and relevant details. We will review the situation and work with the carrier where appropriate.
For damaged packages, please retain the packaging and provide photographs of the damage and the product to help us investigate.
9. Contact Information
For shipping questions or assistance, contact:
TERVIQO GOODS LLC
10370 Gold Rush Ct, Reno, NV 89521-5153, USA
Phone: +1 9862891246
Email: support@terviqogoods.com